My PepeShop deposit hasn't arrived. What do I do?
First, check the blockchain transaction status using a block explorer (blockchain.com for BTC, litecoinblockexplorer.net for LTC, tronscan.org for USDT TRC20). If the transaction shows as confirmed but your PepeShop balance hasn't updated, refresh your dashboard page. Bitcoin deposits can take up to 30 minutes during peak network times. Litecoin typically takes 2-5 minutes and USDT TRC20 takes 1-3 minutes. If the deposit still doesn't appear after 30 minutes with confirmed status, try logging out and back in, or access PepeShop from a different mirror.
I forgot my PepeShop password. How do I reset it?
PepeShop uses a privacy-focused system with no email or phone linked to accounts. This means there is no automated password reset. If you forgot your primary login password, contact PepeShop support via Telegram with your username and any details that can verify your account ownership (approximate registration date, last deposit amount, etc.). For security reasons, support may ask verification questions before resetting your password.
Why is my PepeShop balance showing $0?
Several things can cause a zero balance display: (1) You may be logged into a different account — double-check your username. (2) Your session may have expired — log out completely, clear cookies, and log back in. (3) The page may not have loaded fully — refresh and wait for the dashboard to fully load. (4) Try accessing PepeShop from a different mirror (www-pepecard.com, pepe-card.mobi, pep-e.top). Your real balance is stored on the backend and is the same across all mirrors.
Can I use my PepeShop account on multiple mirrors?
Yes, absolutely. Your PepeShop account works on all 4 official mirrors: www-pepecard.com, pepe-card.mobi, pepe-shop.art, and pep-e.top. They all share the same backend database. Your balance, order history, and account settings are synchronized in real-time across all mirrors. Register on any mirror and login on any other.
How do I contact PepeShop support?
PepeShop support is available via Telegram. The official support channel link is shown in your account dashboard after you login. Important: PepeShop support will NEVER ask for your password or secondary password. If anyone contacts you claiming to be PepeShop support and asks for passwords, they are a scammer.
I got a dead card. Will I get a refund?
Yes. PepeShop has a fully automated refund system. After purchasing a card, use the built-in viability checker to test it. If the card is dead or invalid, the checker will detect this automatically and credit the refund to your PepeShop balance within minutes. You must run the checker within the guarantee window shown on the card listing. No support tickets are needed for dead card refunds.
Why does PepeShop say "server is busy"?
The "server is busy" message appears during periods of high traffic or temporary server load. Wait 30 seconds and try your action again. If the issue persists, try accessing PepeShop from a different mirror. All 4 mirrors may handle load differently, so one may be faster than the others at any given time.
Is PepeShop safe to use?
PepeShop implements industry-standard security: TLS 1.3 encryption for all connections, dual-password authentication (login + secondary password), DDoS-protected infrastructure, and crypto-only payments. No personal financial data (credit cards, bank accounts) is stored. PepeShop has been operating continuously since 2024 with a strong track record of reliability and user trust.
Common Errors and Solutions
- "Username or password is incorrect" — Check that caps lock is off. PepeShop passwords are case-sensitive. Try typing your password in a text editor first to verify.
- "Service temporarily unavailable" — Server is under high load. Wait 1 minute and retry, or use a different mirror.
- Page loads but doesn't show content — Clear your browser cache and cookies. Try incognito/private browsing mode.
- Deposit address not showing — Make sure you are fully logged in (both passwords if 2FA is enabled). Refresh the deposit page.
- Card purchase button not working — Ensure you have sufficient balance. Check that the card is still available (it may have been purchased by another user).
Need More Help?
If your issue is not covered in this FAQ, login to PepeShop and use the Telegram support link in your dashboard. Provide as much detail as possible about your issue including your username, the mirror you are using, and a description of the problem. Support typically responds within a few hours.
Remember: Always access PepeShop support ONLY through the link in your account dashboard. Never trust support links shared in public forums, social media, or messages from unknown users.